For aged care, disability and community care providers
Look after the people who do the lifting.
Care Performance Systems gives your facility one structured programme for the physical side of care work — baseline assessments, individual movement programmes, manual handling training, early support when someone feels a niggle, and reporting you can put in front of an auditor.
One programme, not five vendors
Assessment, training, exercise and early support run off the same record.
Built for audit
Every session, module and review is time-stamped and reportable.
Staff privacy protected
Managers see group patterns, never an individual's private answers.
The numbers
Care work carries more serious injury claims than any other industry in Australia.
Health care and social assistance records more serious workers’ compensation claims than construction, manufacturing or transport. And in care work the mechanism is different from most industries: the injuries come from handling people, not objects.
29,100
serious workers’ compensation claims in health care and social assistance in 2023–24 — 19.9% of all serious claims, and more than any other industry.
54.5%
of body stressing claims in the nursing, care and support workforce are caused by a person rather than an object — against 12.8% in all other occupations.
7 weeks
median time lost per serious claim in the sector, alongside $12,100 median compensation paid. One claim is roughly a seven-week hole in a roster.
34.5%
of all serious claims in Australia are body stressing — the single largest cause, at a median 9.2 weeks lost and $19,400 paid.
Sources: Safe Work Australia, Key Work Health and Safety Statistics Australia 2025 (2023–24 preliminary; median time lost and compensation figures relate to 2022–23), and WHS Profile: Nursing, Care and Support Workforce, May 2025. A serious claim is one involving a week or more off work.
The problem
Care work is physical, and the paperwork has to prove you took that seriously.
Most facilities already run a manual handling induction. What is usually missing is everything after it — what changed, who needed help, and what you can show twelve months later.
The work itself is demanding
Transfers, repositioning, showers, beds, wheelchairs and hoists — repeated all shift, often short-staffed and under time pressure.
Training that stops at induction
A day of manual handling on day one, then nothing structured until something goes wrong or an audit is announced.
Nowhere for a small problem to go
A sore shoulder is not an incident yet, so it goes unreported, untracked and unsupported until it is.
Records scattered everywhere
Attendance sheets, an LMS, a spreadsheet, someone's inbox. Pulling it together for an audit takes days.
No way to see a pattern
You can feel that transfers are the pinch point, but you cannot show it with anything other than incident reports.
Wellbeing programmes that fade
A gym subsidy or a wellness week is well meant, but it is not tied to the actual demands of the role.
What CPS delivers
Seven things your facility gets, running off one record.
Everything below is delivered on-site and in the CPS portal, so the facility, the staff member and CPS are all working from the same information.
01
Baseline assessment
Every participating staff member completes a structured baseline: a self-report on confidence and technique, an assessor-led practical review, and a physical movement screen.
02
Individual movement programme
From the baseline, each person gets a short, specific movement programme aimed at the demands of their role — not a generic gym plan.
03
Manual handling training
Prescribed modules based on what the assessment actually found, completed in the portal and tracked to the individual.
04
Early Symptom Support
A clear path for a staff member to flag a niggle early, get guidance, and be followed up within 48 hours — so it is handled as right care early, not left until it becomes an incident.
05
Manager reporting
Group-level dashboards showing participation, completion and where the common weak points are — aggregated, with small groups suppressed.
06
Quarterly progress report
A written quarterly report covering participation, completion, review activity and what changed — the document you hand an auditor or a board.
07
Onsite physio clinic days
Scheduled days when a physiotherapist is on site and any staff member can book a private 30-minute appointment — free to them, in work time, for anything physical that is bothering them. Clinical notes stay with the physiotherapist and never appear in your reporting.
How it works
Four stages, from first conversation to an ongoing programme.
Discovery call
A short call to understand your facility, your roles and what you already have in place. No obligation and nothing to prepare.
Scope and agreement
We agree who takes part, the visit schedule, what managers will see and what stays private. Everything is written down before anyone is assessed.
Baseline and rollout
On-site assessment days, staff onboarding into the portal, individual programmes released and training prescribed.
Review and report
Scheduled reassessments, early symptom follow-ups, and a quarterly report so you always know where the facility stands.
Where the lines are
Staff take part because they trust what happens to their information.
A programme like this only works if the people in it believe it is not being used against them. These boundaries are written into how CPS is built, not just into a policy document.
CPS is not a medical or diagnostic service. It does not diagnose, treat, or replace advice from a doctor or physiotherapist.
Managers see group patterns only. Any group smaller than five is suppressed so individuals cannot be identified.
An individual's results are only ever shown by name with that person's explicit consent.
Staff choose their manager-visibility setting at onboarding, and can change it.
Early Symptom Support collects what is needed to point someone to the right help — it is not a medical record.
Nothing is shared with a facility that the staff member has not been told about first.
What CPS will never claim
CPS does not claim to predict or prevent injuries, and does not claim clinical outcomes. What it does is give your facility a structured, evidenced programme and a clear route to the right care early. Anyone telling you otherwise is overselling it.
Who it is for
Built around the roles that carry the physical load.
Residential aged care
Personal care workers, AINs and registered staff doing transfers, showers, repositioning and hoist work across a full roster.
Disability and supported independent living
Support workers in houses and day programmes, often working alone with high-support participants.
Home and community care
Staff working in other people's homes, where the environment changes every visit and the equipment is whatever is there.
CPS is designed for facilities in Australia and is delivered on-site, so location and roster structure are part of the discovery conversation.
Start with a conversation, not a contract.
CPS is currently taking on a small number of foundation facilities. The first step is a discovery call — we look at your roles, your rosters and what you already run, and work out whether a CPS programme is worth your time. If it is not, we will say so.
Care Performance Systems helps aged care and disability facilities look after the people who do the lifting — with early support, clear records and reporting you can show an auditor.
© 2026 Care Performance Systems Pty Ltd · ABN 48 700 556 458. All rights reserved.
info@careperformancesystems.comCPS provides workplace movement, ergonomics and training support. It is not a medical or diagnostic service and does not replace advice from a qualified health professional.